Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves issues, answers questions, and demonstrates customer-service best practices. Operational duties include processing purchases and transactions, recommending products, maintaining merchandise and displays, taking inventory, and supporting asset protection and compliance with laws governing regulated products. The associate also assists with food-item separation and stock rotation, provides photo-area services, fulfills web pickup orders, and helps maintain a clean and orderly store. The role requires compliance with company policies, respectful coworker relationships, completion of assigned tasks, and attendance at requested training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food-item separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine service, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
