Customer Service Associate

Bass Pro Shops•Huntsville, AL

About The Position

The Customer Service Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing information and directions. The associate supports a pleasant and productive shopping experience, assists customers with purchasing decisions, and promotes relevant programs. The role also handles returns, licenses, incentive programs, and store visitor procedures while maintaining a clean and stocked work area and following company policies and procedures. The position operates under general supervision and established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. Bass Pro Shops accepts applications on an ongoing basis.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system.
Ability to stand and/or walk during the shift.
Ability to communicate with others to exchange information.
Ability to repeat motions that may involve the wrists, hands, and/or fingers.
Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
Ability to occasionally work in low or high temperatures and noisy environments.
Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Greet and acknowledge customers promptly and in a friendly, outgoing manner.
Provide information and direction to customers and support a pleasant, productive shopping experience.
Handle merchandise returns and complete refund or exchange paperwork.
Sort returned merchandise by category and return it to the proper area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Remain knowledgeable about products and advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Follow all company policies and procedures.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.