Customer Service Associate

Ed Mitchell Inc•Portland, OR

2d•$20 - $22

About The Position

Mitchell Stores, a luxury retailer of men's and women's designer and contemporary clothing with eight locations across the United States, is seeking an experienced Customer Service Associate for its Marios Portland team. The role delivers first-class service and a luxury shopping experience to clients. The company values energetic, confident, optimistic, customer-focused employees who work with integrity, mutual respect, trust, and teamwork. Mitchell Stores describes itself as a data-driven organization focused on a culture where employees are heard, empowered, and able to reach their full potential. The position supports customers and Sales Associates, processes sales and transactions, assists with online orders and transfers, answers and directs phone calls, gift-wraps purchases, and opens or closes the front desk. The company offers a competitive salary and generous benefits package.

Requirements

High school diploma or equivalent required.
Must be willing to work every Saturday and Sunday.
Ability to stand for extended periods.
Ability to lift or move up to 20 pounds.
Ability to climb ladders.
Must be reliable, punctual, responsible, and detail-oriented.
Ability to juggle multiple priorities.
Excellent verbal and written communication skills.

Nice To Haves

Customer service experience is a plus.

Responsibilities

Engage with clients and customers to provide the best possible luxury shopping experience.
Ring customer and client sales.
Accurately process transactions in AS400, MPIX, and FARFETCH.
Support Sales Associates.
Assist with pulling internet orders and transfers.
Answer phones and direct calls to appropriate associates.
Gift-wrap purchases.
Open and close the front desk.