Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Operational duties include processing sales, payments, returns, exchanges, and related register transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting inventory, stock rotation, and displays; and following asset-protection procedures and applicable laws for regulated products. The associate also supports photo-area services, web pickup orders, store maintenance, company policies, and other assigned tasks. The associate attends training and completes assigned learning activities. The position requires fluency in English and willingness to work a flexible schedule that includes evenings and weekends.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Provide courteous, fair, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend items for sale, trade-up items, and companion products.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food-item separation and placement according to policies and procedures.
- Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Support exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
