Customer Service Associate
TOV Furniture•Jamestown, NC
•$16 - $17•Onsite
About The Position
TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.
Requirements
- No experience required! We’ll train someone with the right attitude.
- Basic computer skills – we work on computers all day!
- Strong communication skills – you’ll be chatting with customers a lot.
- Good organizational skills.
- A team player who works well with others.
Responsibilities
- Help customers via phone, email, and chat with product questions and order updates.
- Provide order status updates, make edits, and handle cancellation requests.
- Keep detailed records of customer interactions in our system.
- Work with warehouses and shipping partners to solve order-related issues.
- Send out fabric swatches to help customers with their purchases.
- Provide weekly updates to customers waiting on backordered items.
- Most importantly, make sure every customer feels valued and taken care of.
Benefits
- Health Insurance
- Life Insurance
- 401K Match
- Paid Vacation Time
- Stocked Pantry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
