Customer Service Associate

Walgreens • Southaven, MS

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients with products and services, resolves issues, and answers questions. It also supports store operations through merchandising, inventory, asset protection, regulated-product compliance, food handling and stock rotation, photo services, web order pickup, and store maintenance. The associate maintains respectful relationships with coworkers, follows company policies and procedures, and attends required training.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Process purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Follow asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed