Customer Service Associate
About The Position
The Customer Service Associate is responsible for completing fast, friendly, and accurate point-of-sale transactions and providing a positive experience for Goodwill Central Texas customers. The role also supports sales-floor stocking and merchandising standards while helping maintain a clean and safe environment. The associate promotes and follows Goodwill Central Texas’s mission and values. The position provides welcoming customer service, communicates sales and events, processes payments and refunds according to procedure, and helps maintain store operations and merchandising standards. It includes following safety procedures, supporting participant training and development, and working respectfully with a diverse population. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.
Requirements
- 0–3 years of relevant experience.
- Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Strong organizational and prioritization skills.
- Excellent decision-making skills.
- Strong attention to detail.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human-services setting.
- High initiative and self-motivation.
- Perseverance and commitment to completing work.
- Knowledge or expertise in working with people experiencing disadvantages, disabilities, and/or barriers.
- Successful completion of a pre-employment background check is required.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Create a welcoming atmosphere and provide friendly, timely customer service, including greeting, assisting, and thanking customers.
- Communicate current and upcoming sales promotions and events.
- Resolve customer concerns and complaints to the customer’s satisfaction.
- Represent Goodwill Central Texas favorably and foster a cooperative, inclusive working climate with other employees.
- Follow policies, procedures, and directives in a timely manner.
- Process payments, refunds, and promotional discounts according to procedure.
- Keep the workstation clean and organized.
- Assist with training new customer service associates and staff cross-trained to use the point-of-sale system, as requested.
- Execute merchandising, pricing, price-check, and salvaging standards.
- Follow safety and risk procedures, use and maintain personal protective equipment, and participate in safety huddles, meetings, and drills.
- Help reduce worker’s compensation incidents and customer accidents; use proper lifting techniques and operate power equipment responsibly and with appropriate certification.
- Identify recalled products and remove them from processing appropriately.
- Support a work environment that trains and develops program participants, assist with their training and development, and perform duties in a way that promotes employment and a quality participant experience.
- Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a positive role model.
- Know the Team Member Handbook and organizational policies, including how to find current versions on the intranet.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
