Customer Service Associate - Temporary

Walgreens•Houston, TX

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and handles checkout transactions courteously, fairly, and efficiently. The role assists customers and patients, answers questions, resolves issues, recommends products, and demonstrates customer-service best practices to team members. The associate operates a cash register and handles sales, cash, change, voids, returns, rain checks, refunds, and exchanges. The role also supports merchandising, inventory, pricing, displays, resets, stock rotation, store upkeep, asset protection, and compliance with laws governing regulated products. Additional duties include photo-area services, digital passport photos, print services, web order pickup, training, and other assigned tasks. The position is temporary and requires a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training, requested PPLs, special assignments, and other assigned tasks.