Customer Service Associate

Lacks Valley Stores•McAllen, TX

46d•Onsite

About The Position

As a customer service associate, you will be responsible for assisting customers with their inquiries, feedback, and requests, playing a crucial role in building and maintaining positive customer relationships. The essential job duties and responsibilities include assisting customers with questions about products, services, or policies, addressing concerns, processing contracts and transactions, and updating customer information. You will also handle customer inquiries via phone, email, and in person, and may be asked to perform other duties as assigned.

Requirements

High school diploma or equivalent
Strong communication and interpersonal skills
Customer-focused attitude and ability to empathize
Basic computer proficiency
Problem-solving and conflict resolution abilities
Adaptability and willingness to learn
Patience and resilience in handling challenging situations
Ability to work in a team and follow guidelines
Attention to detail for accurate order processing
Must be able to read, write, and speak English fluently

Nice To Haves

Fluency in Spanish is highly preferred
Previous customer service experience is a plus

Responsibilities

Assist customers with inquiries, feedback, and requests.
Build and maintain positive customer relationships.
Provide accurate and helpful information to customers about products, services, or policies.
Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions.
Process customer contracts and handle transactions.
Handle credit applications.
Provide product or service recommendations based on customer's needs and preferences.
Update customer information such as customer records and contact information in the company's database.
Handle customer inquiries via phone, email, and in person.
Maintain a positive and professional demeanor when interacting with customers, even in difficult situations.
Perform other duties as assigned by management.