CC Customer Service Associate

Search here for Career opportunities with The AZEK Company•Scranton, PA

About The Position

This role focuses on delivering exceptional customer service across various communication channels, building positive customer relationships, and resolving inquiries related to products, installation, warranties, and applications. The associate will also develop product expertise, manage contact center operations, and maintain accurate customer documentation within CRM systems.

Requirements

Exceptional customer service skills
Ability to build positive customer relationships
Active listening skills
Accurate and timely problem-solving abilities
Knowledge of products, installation, warranties, and applications
Proficiency in managing phone, chat, and email interactions
Experience with CRM and case management systems
Attention to detail in documentation

Responsibilities

Deliver exceptional customer service across phone, chat, email, and other communication channels.
Build positive customer relationships through professional, personalized, and informative interactions.
Actively listen to customer concerns and provide accurate, timely solutions.
Resolve customer inquiries regarding products, installation, warranties, orders, and general product applications.
Ensure every interaction reflects the company's commitment to customer satisfaction and service excellence.
Develop and maintain working knowledge of the company's product portfolio and product applications.
Educate customers on product features, benefits, installation practices, and recommended solutions.
Provide accurate information to support customer decision-making and project success.
Effectively manage incoming interactions through phone, chat, email, and CRM work queues.
Maintain readiness and responsiveness to customer inquiries throughout assigned schedules.
Meet established service level and responsiveness expectations.
Accurately document customer interactions within CRM and case management systems.
Capture key customer concerns, resolutions, and interaction drivers to support reporting and follow-up activities.
Maintain detailed and accurate customer records