Customer Service Associate - Temporary

Walgreens•Rockledge, FL

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer-service best practices with team members, including courteous interpersonal habits and proactively identifying and meeting customer needs. Provides fast, friendly, and efficient service; recommends products, trade-up items, and companion items; processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves; takes inventory and maintains records; checks in and prices merchandise; constructs and maintains displays; completes resets and revisions; and supports product placement, food separation, stock rotation, and restocking. Follows asset-protection procedures and applicable state and local regulations for regulated products. Provides customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations. Monitors and fills web pickup orders and delivers them to customers at the store. Helps maintain clean, neat, and orderly interior and exterior store conditions; follows company policies and procedures; maintains respectful coworker relationships; and completes assigned tasks and training. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset-protection procedures and applicable laws for regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Assist with food separation and product placement in accordance with policies and procedures.
Rotate consumable stock using first in, first out and restock outs.
Provide photo-area services, including digital passport photos and poster and creative-machine services; recommend promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly store conditions inside and outside.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training, complete requested PPLs, and perform special assignments and other tasks as assigned.