Customer Service Associate
About The Position
Models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The associate engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They model customer service best practices and Walgreens service traits, including proactive assistance, identifying customer needs, and helping customers until satisfied. The role also includes sales and checkout operations; merchandise pricing, inventory, stocking, rotation, displays, and store maintenance; asset protection; compliance with laws governing regulated products; and customer service in the photo area. The associate handles web pickup orders, maintains working knowledge of store systems and equipment, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
- Model and share customer service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
- Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
