Customer Service Associate

BlastOne • Columbus, OH

3d • Onsite

About The Position

BlastOne is a leading global supplier in the Industrial Corrosion Control Industry, experiencing rapid global growth. We are a family-owned, professionally run business seeking top talent to join our dynamic and fast-paced team. Our success is driven by our phenomenal staff and a culture that values paying well and offering great benefits to attract the best talent. Hiring fantastic people is key to our growth, and we seek individuals who share our values.

Requirements

• Ability to solve problems without stress and maintain a cool head.
• Enjoy working in an office environment.
• Excellent phone sales skills.
• Passion for fanatical customer service.
• Enjoy getting things organized.
• Solid grasp of basic computer systems, including Microsoft Outlook, Word, and Excel.
• Excellent attention to detail.
• Brilliant task and time management skills; consistently complete assigned tasks on time.
• A strong aversion to messy offices and disorganized desks.
• Demonstrated minimum of 2 years of customer service experience.
• Willingness to take on other people's problems.
• Experience in using Salesforce.com CRM system.
• Experience in using NetSuite ERP system.

Nice To Haves

• Entrepreneurial mindset.
• Natural problem solver.
• Energized by wearing multiple hats.
• Enjoys thinking proactively.
• Spots opportunities to improve processes.
• Takes initiative without always being asked.
• An 'A player' who learns quickly, takes ownership, and consistently goes above and beyond.

Responsibilities

• Execute customer service tasks for the sales team, including entering quotes, entering orders, following up on quotes, ordering products, chasing vendors, arranging freight, and following up on freight.
• Answer every call within 3 rings, providing a happy and positive customer experience.
• Proactively telephone customers regarding orders, quotes, and inquiries.
• Report and follow up on sales team metrics.
• Prepare written quotes.
• Coordinate and oversee the completion of special projects as needed.
• Perform other duties as needed.

Benefits

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed