Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also promotes customer-service best practices and Walgreens service traits among team members. Operational duties include processing purchases, payments, returns, refunds, exchanges, and other register transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; and following asset protection procedures and applicable laws for regulated products. The associate constructs and maintains displays, completes resets, assists with food separation, product placement, stock rotation, and restocking, and uses store systems and equipment. The position also provides photo-area services, including digital passport photos and poster printing; handles web pickup orders; helps maintain the store’s interior and exterior; complies with company policies; maintains respectful coworker relationships; completes assigned tasks; and attends required training.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Provide courteous, fair, friendly, fast, and efficient checkout and customer service.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Recommend products, trade-up items, companion items, and promotional photo products.
- Register purchases and process cash transactions, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items.
- Follow company asset protection procedures and comply with state and local laws governing regulated products.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions.
- Assist with food separation and product placement, rotate consumable stock using first in, first out, and restock out-of-stock items.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos and poster printing.
- Monitor, pick, and deliver web pickup orders to customers.
- Assist with interior and exterior store maintenance and keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete assigned PPLs.
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What This Job Offers
Education Level
No Education Listed
