Customer Service Associate

Walgreens•New Albany, IN

About The Position

Models and delivers a distinctive customer experience by greeting customers and patients, offering help with products and services, resolving issues, answering questions, and providing courteous, fair, friendly, and efficient checkout service. Registers sales on an assigned cash register and supports store operations, merchandising, inventory, asset protection, and compliance with applicable laws and company policies. The role may also provide photo-area services and fulfill web pickup orders. Maintains a clean, orderly store and respectful relationships with coworkers, and completes assigned training and other tasks.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance until customers are satisfied.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment; provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by a manager or assigned by corporate.
Complete special assignments and other tasks as assigned.