Customer Service Associate

Walgreens • Draper, UT

1d

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience by greeting customers, offering assistance, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, handles payments and transaction adjustments, recommends products, and supports store operations, merchandising, inventory, and asset protection. Associates also provide customer service in the photo area, fulfill web pickup orders, help maintain the store, and complete training and other assigned tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
• Provide fast, friendly, courteous, and efficient service.
• Recommend items for sale, including trade-up and companion items.
• Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed.
• Follow company asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws concerning regulated products such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement in accordance with policies and procedures.
• Rotate consumable items using first-in, first-out procedures and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the Manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed