Customer Service Associate - Temporary

Walgreens•Frederick, MD

11h

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience by greeting customers, offering assistance, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, handles payments and transactions, recommends products, and supports store operations, merchandising, inventory, and asset protection. The associate helps maintain clean, orderly, and well-merchandised store areas; checks in and prices merchandise; constructs displays; completes resets; and supports food handling and stock rotation procedures. Responsibilities also include customer service in the photo area, fulfilling web pickup orders, and assisting with interior and exterior store maintenance. The associate complies with company policies and applicable laws, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient customer service.
Recommend products, trade-up items, and companion items.
Register customer purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.