CUSTOMER SERVICE ASSOCIATE
About The Position
At Habitat for Humanity of South Central New Jersey, Inc. (HabitatSCNJ), we are builders who work alongside, not for others. We are driven by accountability and defined by our belief that everyone deserves a decent place to live. HabitatSCNJ aims to support our mission of putting faith into action through partnering with families in need and volunteers to transform lives through decent and affordable housing. As a Restore Cashier/Customer Service Associate, you will work as a team with the Store Management, Donation Processing/Merchandising Associates and Drivers to facilitate the completion of all store level tasks. This position also serves as a Warehouse Associate. You will perform a variety of tasks related to different departments of ReStore including cash register, Home Décor Merchandising, Furniture, building Materials, Storage Warehouse and other store related areas and functions.
Requirements
- High School Diploma or Associates degree in any field is preferred.
- 2 years plus years of experience in a similar role is a plus.
- 1-3 years of customer service /warehouse experience is a plus.
- Knowledge of retail sales and/or retail experience.
- Exceptional customer service experience.
- Work is performed in a retail/warehouse environment.
- Ability to lift 50 pounds.
- Ability to spend the majority of the day in the warehouse.
- Ability to spend majority of the day standing or moving about ReStore.
- Work may require climbing ladders, considerable standing, lifting, bending, kneeling, and reaching.
- Forklift Certification is a plus. (Not required.)
Nice To Haves
- Forklift Certification
Responsibilities
- Assist all customers shopping at ReStore.
- Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
- Work with store management to meet daily and weekly sales goals.
- Stock and refill register area inventory. Including keeping the area clean and actively putting things in their place.
- Greet customers and provide an enjoyable shopping experience for all customers.
- Respond to customer requests in a timely manner.
- Merchandise goods on the sales floor. This includes putting up signage. Creating signage if necessary.
- Perform routine inventory counts on all goods on the Sales floor.
- Create tags, print tags, laminate tags and restock tags as necessary.
- Maintain an effective working relationship with ReStore staff, volunteers, Habitat homeowners and ReStore customers.
- Complete daily organizational/cleaning task such as: Cleaning out donation processing area.
- Merchandise Donated goods on Sales Floor.
- Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons.
- Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store.
- Work with a variety of cleaning supplies and chemicals.
- Some functions will require the use of a ladder.
- Use Personal Protective Equipment where necessary.
- Follow all safety standards and regulations as per Employee Handbook.
- Adhere to all Policies as per the Habitat For Humanity of South Central NJ Handbook.
- Complete other duties as assigned by ReStore Management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
