Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Responsibilities also include recommending products and companion items; processing purchases, payments, returns, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; handling inventory, pricing, displays, and stock rotation; and following asset protection procedures and applicable laws for regulated products. The associate provides customer service in the photo area, processes web pickup orders, and helps maintain the store’s interior and exterior. The position requires working knowledge of store systems and equipment, compliance with company policies and procedures, respectful relationships with coworkers, and completion of assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
- Model and share customer service practices and Walgreens service traits with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, and orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs as requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
