Customer Service Associate

Walgreens•Hixon, TN

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices and Walgreens service traits for team members. Operational duties include recommending products and related items, processing purchases and transactions such as returns and exchanges, maintaining merchandise and displays, checking in and pricing merchandise, and following asset-protection procedures and applicable laws for regulated products. The associate supports stock rotation and product placement, uses store systems and equipment, provides services in the photo area, fulfills web pickup orders, and helps maintain a clean and orderly store. The role also follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.