Retail Sales – Part Time

Lowes • Woburn, MA

8d • $18 - $19

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for their home improvement needs. The role focuses on listening to customers, answering questions, providing friendly and professional service, helping customers locate and select merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and may work in a department assigned according to hiring needs and skillsets, including appliances, cabinets, flooring, garden, hardware, tools, millwork, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services.

Daily work varies by department. Associates organize and replenish merchandise, process orders and deliveries, and prepare products to meet customer needs. Preparation may include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may guide customers through shopping or checkout, cross-train in other store areas, and perform other assigned duties.

The work may take place indoors and outdoors, with exposure to changing climates and conditions such as heat, cold, wetness, humidity, wind, and drafts. Associates may also encounter noise and moving or shaking objects and equipment. Lifting requirements depend on the role, weight, and volume. Single lifts are limited to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required with proper training or trained assistance. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
• Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Replenish merchandise by identifying empty shelf areas and down stocking supplies.
• Accurately process orders and deliveries so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Health insurance options
• Tuition assistance and trade skills scholarships
• 401(k) retirement account with company match
• Employee Stock Purchase Plan (eligibility-based)
• 10% Associate Discount and broader discount platform
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• Employee Assistance Program, including work/life services and no-cost counseling
• Maternity and parental leave
• Adoption assistance
• Learning and development opportunities
• Business Travel Accident insurance
• Annual bonuses (discretionary and eligibility-based)
• Deferred compensation plan (eligibility-based)
• Grant awards (eligibility-based)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed