Customer Service Associate
About The Position
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Customer Service Associate (Remote US) Help Students Get Where They Need to Be At EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you’ll serve as a critical connection between families, school districts, drivers, and transportation providers. You’ll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations. If you enjoy helping people, solving problems, and making a meaningful impact in your community, we’d love to hear from you.
Requirements
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Experience working in a remote environment
- Strong verbal and written communication skills
- Ability to navigate multiple computer systems and applications simultaneously
- Strong problem-solving and conflict-resolution skills
- Ability to remain calm, professional, and empathetic during stressful situations
- Strong attention to detail and organizational skills
- Ability to work independently while contributing to a collaborative team environment
- Dedicated workspace free from distractions
- Reliable high-speed internet connection
- Ability to work independently in a remote environment
- Comfortable communicating through phone, email, chat, and collaboration tools
Nice To Haves
- Experience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environment
- Experience using CRM, ticketing, or customer support platforms
- Experience supporting customers in a fast-paced operational environment
- Bilingual language skills are a plus
Responsibilities
- Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers
- Deliver exceptional customer service while resolving transportation-related questions and concerns
- Coordinate transportation support and dispatch activities as needed
- Accurately document customer interactions and service issues in company systems
- De-escalate customer concerns and work toward timely resolution
- Support customers during service disruptions, delays, and urgent transportation situations
- Utilize mapping, routing, and transportation software to support daily operations
- Collaborate with internal teams to ensure service commitments are met
- Maintain confidentiality and handle sensitive information appropriately
- Assist with special projects and cross-functional initiatives as assigned
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
