Customer Service Associate

Mann+Hummel GmbH • Hanover Park, IL

52d • Onsite

About The Position

This role involves receiving and monitoring inbound orders from customers, accurately entering them into the Sage system, and maintaining organized records. The associate will also handle order updates, answer customer calls, and provide a high level of service. Additional duties may be assigned as needed. This job description is not exhaustive and duties may change.

Requirements

• High School Diploma or equivalent required
• Minimum 2 years of experience relating to customer service
• Typing speed and accuracy
• Intermediate level knowledge MS Office Products to include Excel, Word and Outlook
• Strong attention to detail with a high degree of accuracy and the ability to multi-task in a fast-paced environment
• Strong communication skills, including speaking, writing, active listening
• Must be able to lift up to 25lbs
• Must be able to read, understand, and comply with written and verbal instructions
• Must be authorized to work in the United States

Nice To Haves

• experience using Sage x3 or SAP, SAP4Hana and EDI are a plus

Responsibilities

• Receives and monitors inbound orders from customers
• Accurately keys customer orders into Sage and ensuring all details are correct and match the customer’s PO in accuracy and completeness
• Maintain detailed and organized records of customer orders
• Initiates and coordinates requests for new part number set up (as applies)
• Initiates and coordinates pricing requests (as applies)
• Handles updates to the order per the customer request (quantity change, date change, ship to, etc)
• Answer inbound calls
• Provide a high level of service to our customers
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED