Customer Service Associate - Cart Attendant+Cashier/ PT
About The Position
The Customer Service Associate works as a cashier and cart attendant, conducting efficient, accurate, and friendly transactions while also supporting carts, other departments, and cleaning. Cashiers report directly to the Cash Team Lead and may sometimes report to other department leaders. The position is part-time, with an average workload of 10–25 hours per week, and is based at the Jacksonville, Florida location. The hourly pay is $16.00. The role includes operating the cash recycler, handling and bagging groceries properly, retrieving carts, supporting customers who need assistance to their cars, completing opening and closing tasks, maintaining cleanliness and floor safety, and helping other functions as needed. Associates are expected to follow relevant policies and customer-interaction procedures, meet performance standards, stay productive during slow periods, and communicate problems or concerns to the appropriate team leaders. The work is largely indoors, where temperatures are regularly near or below 65°F, with short intervals of outdoor work. The role involves extensive standing and walking, frequent communication with customers and colleagues, and occasionally lifting or moving up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- Ability to relate to and effectively interact with people on a personal level.
- Ability to identify and define problems, establish facts, and draw valid conclusions.
- Ability to use logical mathematical reasoning related to currency.
- Ability to communicate effectively with customers and direct reports.
- Ability to walk and stand for extensive periods.
- Ability to occasionally lift and/or move up to 25 pounds.
Responsibilities
- Conduct efficient, accurate, and friendly customer transactions.
- Operate the cash recycler and follow cash-handling, uniform, and other relevant policies.
- Bag groceries properly, including separating produce and raw meat.
- Meet or exceed minimum performance standards.
- Retrieve customer carts from the parking lot.
- Offer assistance to the car to expectant mothers and customers who are handicapped or elderly.
- Memorize and perform the assigned “Top 5” duties, scripts, and customer-interaction norms.
- Inspect paper currency and restate order totals to customers.
- Request permission from the Cash Team Lead before leaving the station.
- Complete opening and closing tasks, including cleaning, marquee changes, and signage checks.
- Check the freshness of complimentary jalapeños.
- Communicate suggestions, needs, problems, and concerns to the Cash Team Lead, CSS, or CSC.
- Complete downtime priorities and remain productive during slow periods.
- Clean customer restrooms and perform floor safety sweeps.
- Assist stockers or other functions where most effective and efficient.
- Troubleshoot simple POS problems when possible and report problems.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
