Customer Service Associate

Hertz • Oakland, CA

5d

About The Position

The Customer Service Associate provides helpful, courteous, and quality service to rental car customers. The role flexes across customer service functions, including welcoming customers, assisting with rental and return processes, answering vehicle and local-area questions, providing directions, and helping customers exit the rental car center smoothly. The associate represents Hertz professionally, resolves service issues, supports efficient queues, and helps create a positive customer experience.

Requirements

• Passion for customer service and attention to detail.
• Self-motivation to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems while multitasking with customers in person or by phone.
• Proficiency in English and the ability to communicate clearly and proficiently in English.
• Good written and oral communication skills.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time-management skills.
• Professionalism and interpersonal skills.
• Proven ability to work well within a team.
• A strong customer focus and proven experience in a customer-facing environment.
• Availability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages other than English.

Responsibilities

• Manage rental and occasional return processes in accordance with Hertz policies and procedures.
• Welcome customers and represent Hertz through professional appearance, language, and behavior.
• Help ensure each customer receives a clean and safe vehicle.
• Take ownership of customer service issues and resolve them promptly.
• Contribute to teamwork and collaboration and support the success of the brand.
• Build brand loyalty and provide a customer experience that surprises and delights.
• Use approved sales and service techniques to determine customer needs and offer optional products.
• Prepare rental and return documents accurately and completely.
• Qualify customers according to company rental requirements.
• Assist customers with directions, maps, local-area information, and relevant service information.
• Review rental terms, rates, and service charges with customers.
• Confirm the rental agreement has an accurate return date and time.
• Review charges when vehicles are returned.
• Prepare rental agreement folders with all required information.
• Answer customer calls in a friendly, helpful, and prompt manner.
• Resolve customer service issues effectively.
• Coordinate customers within the queue to minimize wait times and promote efficient service.

Benefits

• Hourly rate of $21.47 plus commission.
• On-target earnings potential starting at 2%, including monthly bonus plans.
• Bonus plan eligibility up to 12%.
• Up to 40% off the base rate of standard Hertz rentals.
• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary pet, legal/identity theft, and critical illness insurance programs.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed