Customer Service Associate

McCloskey Partners • Telford, PA

43d • Onsite

About The Position

Quality Lab Accessories (QLA) is a trusted provider of laboratory equipment and solutions. We pride ourselves on delivering quality, customer satisfaction, integrity, teamwork, and community in everything we do. We are seeking a Customer Service Representative to process customer orders and provide exceptional service from order receipt through delivery. This role requires accurate order entry, strong communication with customers and internal teams, and the ability to manage multiple priorities while maintaining professionalism and service excellence.

Requirements

• High School Diploma or GED required
• 1–3 years of customer service experience (manufacturing or product-based environment preferred).
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office; ability to learn company-specific systems.
• Organized, detail-oriented, and able to multitask effectively.
• Customer-focused problem solver.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Experience with order processing and inventory concepts is a plus.
• Photoshop experience a plus.

Responsibilities

• Enter and coordinate customer orders with accuracy and attention to detail.
• Review pricing, part numbers, quantities, delivery schedules, and shipping terms.
• Communicate with sales teams and customers to confirm order details and provide updates.
• Create work orders to initiate production and coordinate with Operations, Manufacturing, Engineering, Inventory, and Shipping.
• Manage order changes, urgent requests, and special handling needs.
• Respond to customer inquiries via phone and email with a professional and helpful approach.
• Process returns (RMAs) and ensure accurate documentation.
• Assist with projects, pricing lists, and website updates.
• Support marketing and social media initiatives (Photoshop experience a plus).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED