Customer Service Associate

Walgreens•Katy, TX

5d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate greets and assists customers and patients, resolves issues, answers questions, and demonstrates customer-service best practices. Operational duties include recommending products, processing purchases and transactions, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, supporting asset protection and regulatory compliance, and constructing displays and completing resets. The associate also helps with product placement, food separation, stock rotation, and restocking; provides service in the photo area; handles web pickup orders; and helps maintain the store’s interior and exterior. The role includes following company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending required training.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients with products and services; resolve issues and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policy and procedure.
Assist with consumable-item stock rotation using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly store conditions inside and outside.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.