Customer Service Associate

BuyWander • Spokane Valley, WA

3h • Onsite

About The Position

The Customer Service Associate is a multi-faceted, customer-facing role responsible for managing customer check-ins, directing parking lot traffic for safety and efficiency, and accurately receiving and processing customer returns, refunds, and initial inventory documentation.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and accuracy in data entry and inventory management.
• Excellent customer service skills and professional communication.
• Comfortable using computers and various software programs.
• Problem-solving skills to handle customer inquiries and return issues.
• Ability to follow instructions, work independently, and communicate effectively with supervisors and team members.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day.
• Ability to bend, stoop, and reach overhead frequently.
• Ability to work at a fast pace in a goal-driven environment.
• Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Must be able to communicate with others including talking, hearing, and listening and exchanging communication.

Nice To Haves

• Previous experience in a customer service, retail, or warehouse environment is preferred but not required.

Responsibilities

• Check in customers in the parking lot and provide directional guidance to the appropriate waiting or parking spot.
• Direct parking lot traffic using clear instructions to ensure safety and prevent congestion.
• Receive returns from customers, gather necessary information, and document the condition and reason for return so items can be sent back to processing.
• Educate customers on BuyWander's return policies and accurately process returns and refunds in the system.
• Inspect returned items to verify condition and process them accordingly.
• Restock warehouse shelves for "Changed Mind" items, ensuring new locations are scanned and updated in the system.

Benefits

• Paid Vacation, Sick & Holidays
• Health, Dental & Vision Insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED