Customer Service Associate

Hertz • Romulus, MI

13d • Onsite

About The Position

At Hertz, we're looking for energetic, customer-focused professionals who thrive on creating memorable experiences. As a Customer Experience Associate, you'll be the face of our brand, helping travelers get on the road quickly while delivering outstanding service that keeps them coming back. This is more than a customer service role. It is an opportunity to make an impact, solve problems, build relationships, and grow your career with a global industry leader.

Requirements

• 3+ years of customer service experience, preferably in a fast-paced environment.
• Experience in operations, sales, hospitality, retail, travel, or related industries.
• Exceptional communication and relationship-building skills.
• Strong problem-solving abilities and sound decision-making skills.
• A positive attitude with a passion for helping customers.
• Ability to thrive in a team-oriented, customer-focused environment.

Nice To Haves

• Rental car industry experience is a plus but not required.

Responsibilities

• Create positive, personalized experiences for customers at every interaction.
• Serve as the first point of contact for customer questions, concerns, and service needs.
• Resolve customer issues quickly and professionally, ensuring satisfaction and loyalty.
• Support operational and sales initiatives that drive location performance.
• Act as a customer experience champion by monitoring guest feedback and identifying opportunities to improve service.
• Partner with leadership and team members to create a culture of hospitality, accountability, and excellence.
• Provide guidance and support to colleagues to help enhance the customer experience.
• Ensure compliance with all company policies, procedures, and service standards.

Benefits

• Up to 40% off Hertz rentals
• Medical, Dental & Vision coverage
• 401(k) with company match
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees and families
• Tuition Assistance & Educational Reimbursement
• Voluntary Benefits, including Pet Insurance, Identity Protection, and Critical Illness Coverage
• Exclusive Employee Discounts on travel, entertainment, fitness memberships, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed