Customer Service Associate

Regal Rexnord • Warren, MI

8d • Onsite

About The Position

Formsprag Clutch is looking for a full-time customer-oriented service representative to aid in the entering and quoting for Industrial customer needs.

Requirements

• High school degree or GED required.
• A minimum of two years’ proven customer support experience or experience as a client service representative.
• Experience with SAP or another Enterprise Resource Planning (ERP) system.
• Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Nice To Haves

• Salesforce experience
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in the use of Microsoft Office software.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manages incoming inquiries for Industrial customer orders in (Sales Force)
• Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)
• Enters customers’ orders into company MRP platform (SAP)as well as maintains internal database or records
• Assists in the implementation of Industrial customer rebuild and return orders by providing RMA’s
• Effectively and courteously communicates with customers and sales representatives.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED