Customer Service Associate - Temporary

Walgreens•Albert Lea, MN

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while operating an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role supports customers throughout the store, answers questions, resolves issues, and models customer-service best practices for team members. Responsibilities also include processing purchases and related transactions; recommending products; maintaining merchandise, displays, inventory, and store cleanliness; following asset-protection procedures and applicable laws for regulated products; and supporting food handling and stock rotation. The associate provides photo-area services and handles web pickup orders. The role requires knowledge of store systems and equipment, completion of assigned training, compliance with company policies, and completion of other assigned tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous and proactive interactions.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up options, and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with separation and placement of food items according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.