Customer Service Associate

Walgreens•Haledon, NJ

1d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer service best practices and Walgreens service traits for team members. Operational duties include processing purchases, cash, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, and product rotation. The associate follows asset protection procedures and complies with laws regarding regulated products. Additional duties include providing photo services, fulfilling web pickup orders, maintaining the store’s interior and exterior, following company policies, completing assigned tasks, and attending required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Deliver courteous, friendly, fast, and efficient customer service and model service best practices for team members.
Register sales and customer purchases; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend items for sale, including trade-up and companion items.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.