Customer Service Associate

Walgreens • Cleveland, TN

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role also supports store operations through merchandise handling, display maintenance, inventory tasks, asset protection, and customer service in the photo area and for web pickup orders. Associates comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned training and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Implement asset-protection procedures to identify and minimize profit loss.
• Follow state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed