Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The associate assists customers and patients with products and services, resolves issues, answers questions, and models customer-service best practices with team members. The role also includes sales-floor and store operations: recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing items, following asset-protection procedures, complying with laws on regulated products, rotating and restocking consumables, and helping maintain a clean and orderly store. Additional responsibilities include providing photo-area services, fulfilling web pickup orders, completing assigned tasks, complying with company policies, maintaining respectful coworker relationships, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members, including greeting, eye contact, courtesy, proactively offering help, identifying needs, and assisting customers until satisfied.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases on an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Help separate food items and place products according to policies and procedures.
- Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
