Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate performs cash register and sales-floor operations, including processing purchases, returns, exchanges, and refunds; maintaining merchandise, displays, and inventory; and supporting asset protection and compliance with laws governing regulated products. Duties also include assisting with food-product handling and stock rotation, providing photo-area and digital passport photo services, filling and delivering web pickup orders, and maintaining a clean and orderly store. The role requires completing assigned training and other tasks, following company policies and procedures, and maintaining respectful relationships with coworkers. The position is temporary and requires availability for a flexible schedule that may include evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow Company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separating and placing food items according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
