Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role supports customers throughout the store, resolves issues, answers questions, and demonstrates customer-service best practices to team members. The associate performs cashiering and retail operations, including recommending products, processing purchases and returns, maintaining merchandise and displays, and supporting inventory and product rotation. The role also helps ensure compliance with asset-protection procedures, company policies, and applicable laws for regulated products. Additional duties include providing photo-area services, fulfilling web pickup orders, maintaining store cleanliness, and completing assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Operate the assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders in Picture Care Plus, including picking items and delivering orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
