Customer Service Associate

Uniqlo•Kearny, NJ

12d•Onsite

About The Position

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.

Requirements

High school diploma or equivalent
Minimum six (6) months of customer service experience, retail or call center preferred
Excellent interpersonal, active listening, and verbal and written communication skills
Ability to multitask while handling customers' inquiries with a professional manner and calm disposition
Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)
Strong time management, problem-solving, and decision-making skills
Positive attitude and open to constructive criticism.
Adaptability and accountability
Regular, dependable attendance and punctuality are required

Nice To Haves

Proficiency in Spanish preferred

Responsibilities

Interact with customers over voice and multiple written channels.
Respond to queries related to products, services, processes, and policies.
Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.
Assist customers with placing orders and navigating our e-commerce site.
Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
Liaise with distribution centers to research disruption to order fulfillment or return process.
Liaise with retail stores to resolve customer concerns related to the store experience.
Responsible for maintaining a clean work area.
Perform other related duties as assigned based on the need of the business.