Customer Service Associate - Temporary

Walgreens•Fernley, NV

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, positive customer experience while operating an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. The position supports store operations by processing purchases and related transactions, recommending products, maintaining merchandise and displays, assisting with stock rotation and inventory, and following asset-protection and regulated-product requirements. It also provides customer service in the photo area, fulfills web pickup orders, helps maintain the store’s interior and exterior, complies with company policies, and completes assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous and proactive service and identifying and addressing customer needs.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
Operate an assigned cash register; register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store, including its exterior and interior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.