Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate shares customer-service best practices with team members, including courteous interpersonal habits and proactive service. Operational duties include processing purchases, payments, returns, refunds, exchanges, and other transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and maintaining inventory and records. The associate helps protect company assets, follows laws concerning regulated products, builds and maintains displays, supports product placement and stock rotation, and uses store systems and equipment. The associate also provides photo-area services, including digital passport photos and print products; handles web pickup orders; helps maintain a clean and orderly store; follows company policies and maintains respectful coworker relationships; completes assigned tasks; and attends required training and learning programs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and suggesting promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly interior and exterior store condition.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the description.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
