Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering help with products and services, resolving issues, and answering questions. It also promotes customer-service best practices among team members. The position handles sales transactions and related register tasks, supports merchandising and inventory activities, helps maintain store cleanliness and displays, and follows company procedures and applicable laws. Additional duties include providing photo-area services, fulfilling web pickup orders, completing assigned training, and carrying out other tasks as directed.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices with team members, including courteous interactions and proactive assistance.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating and placing food items according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders in Picture Care Plus, including picking items and delivering orders to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
