Customer Service Associate - Temporary

Walgreens•Columbia, SC

About The Position

The Customer Service Associate models and delivers a distinctive customer experience, registers sales, and provides courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices and Walgreens service traits, including proactively offering help, identifying customer needs, and assisting customers until they are satisfied. The associate processes purchases and related transactions, recommends products and companion items, maintains merchandise and displays, and performs inventory, pricing, stocking, and store-maintenance tasks. The position also supports asset protection, compliance with laws governing regulated products, food handling and stock rotation, photo services, and web pickup orders. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Deliver courteous, friendly, fast, and efficient checkout service and model customer-service best practices.
Recommend products, trade-up items, and companion items to customers.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with consumable-item stock rotation using first in, first out, and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.