Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Responsibilities also include recommending products, processing purchases and transactions, maintaining merchandise and displays, supporting inventory and stock rotation, and following asset protection procedures and applicable laws for regulated products. The associate provides customer service in the photo area, handles web pickup orders, helps maintain a clean and orderly store, and completes assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer service best practices, including courteous interpersonal habits and proactive assistance.
- Provide fast, friendly, and efficient service and recommend products, trade-up items, or companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggesting promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
