Customer Service Associate - Full Time - Second Shift
Nebraska Medicine•Omaha, NE
•Onsite
About The Position
Provide the highest quality of customer service for patients and their families, physicians, employees, and general public who contact the Clinical Enterprise. Utilize department specific computer tools and database to accurately record and communicate to our internal and external customers.
Requirements
- Minimum of two years customer service experience to include working with multi-line telephone systems required.
- High school education or equivalent required.
- Ability to type 35 words per minute required with 95% accuracy required.
- Ability to demonstrate customer relations skills and the ability to work under pressure while making sound decisions required.
- Demonstrate written and oral communication skills and the ability to problem-solve is required.
- Ability to maintain confidentiality is required.
- Must possess the ability to work independently and contribute to a team environment required.
Nice To Haves
- Customer service experience in the healthcare environment preferred.
- Associate's degree in business, communications, marketing, or related field preferred.
- Proficient in Microsoft Word preferred.
- Bilingual, Spanish as a first/second language preferred.
- Knowledge of medical terminology preferred.
Responsibilities
- Provide the highest quality of customer service for patients and their families, physicians, employees, and general public who contact the Clinical Enterprise.
- Utilize department specific computer tools and database to accurately record and communicate to our internal and external customers.
Benefits
- Up to $5,000/year in tuition assistance
- 35% discount at Clarkson College
- Career advancement opportunities with covered educational costs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
