Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role greets customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. The associate operates a cash register, processes purchases and related transactions, recommends products, maintains merchandise and displays, supports inventory and stock rotation, and follows asset-protection and regulated-product requirements. Additional duties include providing photo-area services, fulfilling web pickup orders, maintaining store cleanliness, complying with company policies, and completing assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by store management or the shift leader.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws governing regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Use store systems and equipment with working knowledge.
- Provide photo-area customer service, including digital passport photos, poster printing and creative-machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
