Customer Service Associate
About The Position
Models and delivers a distinctive, delightful customer experience, including registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. Operational duties include processing purchases, cash, returns, refunds, and exchanges; recommending products; maintaining clean and well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory; and maintaining records. The associate follows asset-protection procedures and applicable laws for regulated products, builds and maintains displays, assists with product placement and stock rotation, and uses store systems and equipment. The associate provides service in the photo area, handles web pickup orders, supports store maintenance, complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Provide courteous, fair, friendly, fast, and efficient customer service at checkout and throughout the store.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases and process cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor, pick, and deliver web pickup orders to customers arriving at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
