Customer Service Associate

Dollar Tree•Racine, WI

1d•Onsite

About The Position

The Customer Service Associate supports a positive shopping experience by assisting customers, processing transactions, maintaining merchandise and store presentation, and helping keep the store safe and clean. The role also includes receiving and replenishing stock, unloading trucks, and performing other duties as assigned. Associates are expected to interact professionally and respectfully with customers, coworkers, and leaders.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30–50 pounds from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions at an assigned cash register.
Maintain cash security and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.