Full-Time Customer Service Associate

The UPS Store #0026•Lake Forest, CA

10d•Onsite

About The Position

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Requirements

Previous retail sales experience
Strong computer and internet skills
High school diploma or GED
Friendly and genuinely helpful demeanor
Professional appearance
Fast learner who makes an effort to learn all aspects of the business in the shortest possible time
Prompt, reliable, and responsible
Weekend availability is a must
Strong computer skills, including Microsoft Office and Adobe Suites
High school diploma or GED required
Able to lift 50 pounds

Nice To Haves

Fluent English & Spanish speaking is a plus

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Able to lift 50+ pounds
Communicates effectively with customers
Prompt, reliable, and responsible
Available to work weekdays and weekends.