Customer Service Associate - Temporary

Walgreens•San Marcos, CA

About The Position

The Customer Service Associate delivers a distinctive customer experience by providing courteous, friendly, fair, and efficient service. The role operates an assigned cash register, assists customers and patients with products and services, resolves issues, and supports store operations, merchandising, inventory, asset protection, and maintenance. The associate also provides photo-area services and handles web pickup orders. Training and other assignments may be required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to ensure a positive experience.
Model and share customer-service best practices, including courteous communication, proactive assistance, and seeing service through to customer satisfaction.
Provide fast, courteous, and efficient service; recommend items, trade-up options, and companion products.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by a manager or assigned by corporate.
Complete special assignments and other tasks as assigned.