Customer Service Associate

Walgreens•Dickinson, TX

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, addresses questions and concerns, recommends products, and follows company service practices. It also supports store operations through merchandising, inventory, asset protection, compliance, photo services, online order pickup, and store maintenance. The associate follows company policies, maintains respectful coworker relationships, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers arriving at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.