Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role involves assisting customers and patients, answering questions, resolving issues, and sharing customer-service best practices with team members. The associate operates a cash register and handles purchases, payments, change, voids, returns, refunds, exchanges, and rain checks. Other store duties include recommending products, maintaining merchandise and displays, checking in and pricing goods, taking inventory, rotating stock, restocking items, and following asset-protection and regulated-product procedures. The role also includes photo-area services, fulfilling web pickup orders, helping maintain the store, complying with company policies, and completing assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed.
- Follow asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to applicable policies and procedures.
- Rotate consumable stock using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
